Frequently Asked Questions
General Questions
You can create an account by clicking on the "Register" button at the top right corner of our website. Enter your name and mobile number, verify with OTP, and you're all set to start renting!
For vehicle rentals, you'll typically need a valid driver's license, government-issued ID, and proof of address. For equipment rentals, a valid ID is usually sufficient. Specific requirements may vary by provider.
Yes, you can modify or cancel your booking depending on the provider's policy. Please check the cancellation terms before booking. Modifications are subject to availability and may incur additional charges.
Booking & Payment
We accept multiple payment methods including credit/debit cards, net banking, UPI, and digital wallets. All payments are securely processed through our encrypted payment gateway.
Absolutely! We use industry-standard encryption and security measures to protect your payment information. We never store your card details on our servers.
Refunds are processed according to the provider's policy. If you cancel within the free cancellation period, you'll receive a full refund minus any applicable processing fees. Refunds typically take 5-7 business days.
Rental Process
After booking confirmation, you'll receive pickup instructions via email and SMS. Simply arrive at the designated location with your valid ID and booking confirmation. The provider will assist you with the pickup.
Late returns may incur additional charges as per the provider's policy. It's important to communicate with the provider if you anticipate returning the rental late to discuss possible solutions.
We recommend reporting any damage immediately to the provider. Depending on the rental agreement and insurance coverage, you may be liable for repair costs. Our support team will assist you in resolving the issue.
Support
You can reach our support team by clicking on the "Contact Us" link in the footer, calling our helpline at +91 98765 43210, or using the live chat feature available on our website.