Frequently Asked Questions

General Questions

How do I create an account?

You can create an account by clicking on the "Register" button at the top right corner of our website. Enter your name and mobile number, verify with OTP, and you're all set to start renting!

What documents do I need to rent?

For vehicle rentals, you'll typically need a valid driver's license, government-issued ID, and proof of address. For equipment rentals, a valid ID is usually sufficient. Specific requirements may vary by provider.

Can I modify or cancel my booking?

Yes, you can modify or cancel your booking depending on the provider's policy. Please check the cancellation terms before booking. Modifications are subject to availability and may incur additional charges.

Booking & Payment

How do I make a payment?

We accept multiple payment methods including credit/debit cards, net banking, UPI, and digital wallets. All payments are securely processed through our encrypted payment gateway.

Is my payment information secure?

Absolutely! We use industry-standard encryption and security measures to protect your payment information. We never store your card details on our servers.

What is the refund policy?

Refunds are processed according to the provider's policy. If you cancel within the free cancellation period, you'll receive a full refund minus any applicable processing fees. Refunds typically take 5-7 business days.

Rental Process

How do I pick up my rental?

After booking confirmation, you'll receive pickup instructions via email and SMS. Simply arrive at the designated location with your valid ID and booking confirmation. The provider will assist you with the pickup.

What if I return the rental late?

Late returns may incur additional charges as per the provider's policy. It's important to communicate with the provider if you anticipate returning the rental late to discuss possible solutions.

What if the rental gets damaged?

We recommend reporting any damage immediately to the provider. Depending on the rental agreement and insurance coverage, you may be liable for repair costs. Our support team will assist you in resolving the issue.

Support

How can I contact support?

You can reach our support team by clicking on the "Contact Us" link in the footer, calling our helpline at +91 98765 43210, or using the live chat feature available on our website.

Secure Payments

Your safety is our priority. We use PCI-standard encryption for all transactions.

Earn Rewards

Earn RentPoints for every successful booking and use them for future discounts.

24/7 Support

Need help? Our dedicated support team is available round the clock.

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